Shipping Policy
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
When will you ship the item?
All orders will be fulfilled by MCHOSE. We will ship the item within 2~5 business days, and a tracking number will be provided 7 business days after shipment. However, delivery time depends on the local delivery speed and customs clearance, which we cannot fully control. Below is the estimated shipping time for different destinations:
| Destination | Estimated Shipping Time |
| Hong Kong, Macao | 3–7 business days |
| Canada | 8–15 business days |
| United States, Israel, Puerto Rico, UAE, Indonesia, Argentina | 5–9 business days |
| Singapore, Thailand, Vietnam, South Korea, Japan | 5–12 business days |
| United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Israel, Turkey, Switzerland, Norway, UAE, New Zealand, Singapore, Philippines, South Africa, Greece, Malaysia, Saudi Arabia, Kuwait, Qatar, Bahrain, Jordan, Australia | 7–15 business days |
| Jordan, Pakistan, Tanzania, Angola, Rwanda, Nigeria, Ghana, Uganda, Kenya, Egypt, Chile, Colombia, Mexico | 10–25 business days |
| Slovakia, Czech Republic, Ukraine, Cambodia, Oman, Serbia, Morocco, Kosovo, Peru, Iceland, Sri Lanka, Kyrgyzstan | 10–25 business days |
If you are located in a country/region where we currently do not offer shipping services and would like to inquire about potential delivery arrangements, please contact our customer support team at support@mchose.store. We will do our best to provide you with a solution or notify you of any future plans to expand our services.
Can you declare the parcel as a gift?
No, sorry the courier service does not accept declarations as a gift for customs clearance.
Are VAT or import taxes included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further support@mchose.store, thank you.
Can the order be delivered to multiple addresses?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Order Modifications and Address Changes
If you need to modify your order or shipping address, please contact our customer support team as soon as possible. While we will do our best to accommodate changes, they may not be possible once the order has been processed.
Once the package has been shipped, cancellations are not accepted. Any return shipping costs will be the responsibility of the customer.
Please ensure your address information is accurate and complete, including the street number, building number, and room number. If the provided address is incorrect and the package is lost, the customer will bear the cost and MCHOSE will not provide a refund or exchange.
Shipping Information Tips
The delivery address must be detailed and accurate - need to provide a specific street number, building number, and room number; The zip code should correspond to your city
1. For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names.
2. For Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.
Taiwan recipients must download the Ezway app and register an account, once the goods arrive at Taiwan Customs without registering the account, the customs has the right to confiscate the goods, and our company will not bear any responsibility or refund.
3. For Korea, your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance.
The information must be the same recipient's information, otherwise we will not be able to ship.
4. For Indonesia, we require your Indonesia Tax ID (NPWP), ID Number (NIK-Nomor Induk Kependudukan), or Indonesia Driver’s License as per requested by DHL and Customs. Please ensure the document holder's name matches the recipient’s name on the shipping information.
5. For Switzerland, due to the local customs situation, we’ll ask for your confirmation via email that you agree to pay VAT to the local customs before we ship your parcel out. Since we can’t get the parcel back once we shipped it out, we’re not able to compensate you anything for your order to Switzerland due to a VAT issue reason. The information must be the same recipient's information, otherwise we will not be able to ship.
6. Chile, Colombia, Mexico, and Turkey need to provide the recipient's tax ID - can fill in CPF/CNP/VAT/ passport ID/EOR.
Additional notice about shipping
The successful delivery of your order is the client's responsibility. Please be aware of the following situations that may result in the parcel being returned to the shipping company's warehouse:
- If your parcel is held in customs and you fail to provide the necessary information (such as tax payments) within 48 hours, the parcel will be returned to the shipping company's warehouse. If you decide not to receive the parcel, you will bear the return shipping costs (according to the shipping company’s bill). Please note that the sender is not responsible for any refunds in this case.
- If there is an issue with the delivery address or phone number, we will contact you. However, if you do not reply to our inquiry promptly, the parcel may not be delivered successfully. In such cases, you may be responsible for the additional costs of re-delivery.
- If the courier's website shows "Delivered" and more than 1 month has passed without any notification from you, the delivery details will be deleted from the courier's system. We will not be able to offer a refund or further investigation after this period.
- To avoid return shipments, please ensure your full name is provided on the order. Incomplete names may result in the return of the parcel at your expense.
For additional questions, shoot us an email at support@mchose.store.