Return Policy
General
We do not offer a no-hassle return policy. If you do return the products randomly, we will not offer any refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For items not purchased directly through the mchose online store, please contact the retailer for a refund.
There are certain situations where only partial refunds are granted (if applicable)
- Keyboard, keycaps, switches, and accessories with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery To start a return, you can contact us at support@mchose.store
Don’t like the product and want to return it.
We are very sorry for this situation, but you can still return the product. You need to request it within 7 days upon product/parcel arrival and pay the return shipping cost(customs clearance fees, taxes, etc), as we’re not able to request a return shipping label from the courier partner at the moment, we need your help to check the return cost with the courier or Postal service, and please, you must inform us the tracking number(also the courier) once you shipped out the return product. You can email us at support@mchose.store and we can provide you with the address to our warehouse where you can return the product.
Received wrong layout/version
If you find that the product you have received is not what you ordered, please provide an image of the product and the tracking number written/printed on paper. Email this to us at support@mchose.store within 7 days after the order has been delivered to you.
Order cancellations
If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
We do not offer a no-hassle return policy. If you do return the products randomly, we will not offer any refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For items not purchased directly through the mchose online store, please contact the retailer for a refund.
There are certain situations where only partial refunds are granted (if applicable)
- Keyboard, keycaps, switches, and accessories with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery To start a return, you can contact us at support@mchose.store
Don’t like the product and want to return it.
We are very sorry for this situation, but you can still return the product. You need to request it within 7 days upon product/parcel arrival and pay the return shipping cost(customs clearance fees, taxes, etc), as we’re not able to request a return shipping label from the courier partner at the moment, we need your help to check the return cost with the courier or Postal service, and please, you must inform us the tracking number(also the courier) once you shipped out the return product. You can email us at support@mchose.store and we can provide you with the address to our warehouse where you can return the product.
Received wrong layout/version
If you find that the product you have received is not what you ordered, please provide an image of the product and the tracking number written/printed on paper. Email this to us at support@mchose.store within 7 days after the order has been delivered to you.
Order cancellations
If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You can always contact us for any questions at support@mchose.store.