Return Policy

We offer a 14-day return policy for eligible products purchased directly from mchose.store.

Customers may request a return within 14 days of receiving the item. Products must be unused, in original packaging, and include all accessories.

Returns are accepted for defective or incorrect items. For non-defective items, return requests may be subject to approval.

Customers must contact support@mchose.store before returning any product.

Return shipping costs:

• Free for defective or incorrect items

• Customer-paid for other approved returns

Refunds are processed within 7 to 14 business days after inspection. 

General Policy

This policy applies only to orders purchased directly through the MCHOSE official website (mchose.store).
For purchases made through authorized dealers, please contact the respective support team for after-sales issues.

Returns and refunds depend on the product's warranty. If our staff determines that a return is appropriate, we will provide the return process and address.

We do not accept returns without prior notice. Unauthorized returns will not be refunded.

Return Conditions

Return requests must be made within 14 days of receiving the product based on tracking records.

The returned product must meet the following conditions:

• Unused
• In original packaging
• Includes all accessories and documents

The packaging should have an intact plastic seal. Before opening the package, please verify that the product label matches the version you purchased. If the plastic seal is broken, the product will be considered used.

Returns due to personal reasons such as acoustics, aesthetics, or typing feel are not eligible for a refund.

A receipt or proof of purchase is required.
Photos or videos demonstrating the product's condition may be required.

Some products may not be subject to the 14-day return policy. Please check the product page or contact customer service.

Eligible Return and Exchange Cases

• Incorrect product or shipping damage: The product must remain unopened, unused, and in complete packaging.
• If you receive an incorrect or damaged product, provide an unboxing video and proof of damage.
• If the returned product shows damage or usage signs, a partial refund or return refusal may apply.

Non-Returnable Cases

Returns will not be accepted in the following cases:

• Change of mind.
• Return requests made after the 14-day period.
• Customized or promotional products.
• Opened products or those missing packaging/accessories.
• Returns due to personal reasons (e.g., preferences such as acoustics, aesthetics, or typing feel).
• Delivery time issues (e.g., delays, expected vs. actual delivery dates).
• Shipping failures due to incorrect address, refused packages, customs issues, or failure to sign for the package.

Return Process

Contact support@mchose.store

Please provide:

• Order number
• Issue description
• Evidence such as photos or videos

Ensure you record an unboxing video to verify product condition.

Once approved, we will provide the return address.

The product must be returned within 14 days with a valid tracking number.

Refund Policy

Refunds will be processed within 7 to 14 working days after the returned product is received and inspected.

Partial refunds may be issued if:

• The product is used
• Accessories are missing

No refunds or replacements will be provided if the product is damaged, lost, or destroyed during return shipping.

Warranty Policy (1-Year)

• MCHOSE offers a 1-year warranty for keyboards, mice, and headphones.
• Items such as keycap pullers, switch pullers, free spare keycaps, cables, and other accessories are not covered by the warranty.
• To request warranty service or confirm product eligibility, contact support@mchose.store.
• The warranty does not cover products with altered or damaged serial numbers.
• Unauthorized software modifications will void the warranty.
• Factory defects that affect product functionality are covered under the warranty.

The following are not covered by the warranty:

• Non-compliance with usage instructions (e.g., improper operation, maintenance, or storage).
• Damage due to human factors (e.g., improper voltage, liquid or dust intrusion, firmware upgrades, impacts).
• Unauthorized modifications (e.g., disassembly, private repairs, missing parts/accessories without MCHOSE’s permission).
• Consumables and free gifts (e.g., footpads, anti-slip pads).

Incorrect or Missing Items

Upon receiving your package, please verify its contents and ensure the package is intact before signing.
We strongly recommend recording an unboxing video.

If your order is incorrect or missing:

• Contact support@mchose.store
• Provide order number and issue description
• Attach photos or videos showing the issue

If the provided evidence is insufficient, additional information may be requested.

Once confirmed, we will arrange:

• Replacement
• Partial refund
• Full refund if applicable

MCHOSE reserves the right to determine whether a return is required before issuing a replacement or refund.

Shipping Issues

The following situations may result in failed delivery, and the customer will bear the related costs:

All orders receive a shipping notification email. Please check tracking information promptly.

If shipping details are correct, contact the carrier such as UPS, FedEx, DHL, USPS, or YunExpress.

Once the carrier marks the package as delivered, we are no longer responsible.

The customer is responsible for the following situations:

• Incorrect or incomplete address/phone number provided.
• Carrier unable to contact the recipient.
• Recipient refuses to sign for the package.
• Recipient selects "no signature required" delivery, leading to loss or damage.
• Recipient refuses to pay local taxes/fees or provide customs documents.
• Customs clearance failure due to mismatched recipient name and tax number.

Lost or Stolen After Delivery

If a package is lost or stolen after delivery, the buyer assumes responsibility.

No refund or reshipment will be provided.

We will assist with carrier claims if needed.

Carrier Error

If the package is proof of loss to carrier error (e.g., “Proof of Loss”), provide a claim document from the carrier. We will assist with processing and sending a replacement.

Return to Sender

If a package is returned to sender, please contact us to arrange reshipment.

Reshipping costs will be borne by the customer.

Processing may take 15 to 30 days depending on carrier confirmation.

Contact

For any questions, please contact:

support@mchose.store